POLICIES
Giving You the Best Experience
We love all of our clients at Almond Aesthetic Medicine, and we want to make sure everyone feels at home in our friendly Esthetic Office! That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and time again.
Just a reminder that we are entering cold and flu season.
Our goal is happy, healthy staff and patients. If you are not feeling well, or experiencing a cough or fever we ask that you phone to reschedule your
appointment. As we understand that you may not feel ill until the day of your appointment, we will be instituting our late cancellation policy for all patients regardless of the reason for late cancellation.
We will be implementing our UPDATED NO-SHOW/ CANCELLATION POLICY
Effective July 11th, 2023
Cancellation and No-Show Policy:
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask all new and established Med spa client to supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card OR billed to you in the event the card is declined. Our clients are asked to provide 24 hour notice for cancellations and re-bookings.
Notifications given at least 24 hours prior to your appointment will NOT receive a charge.
Med spa No-Shows or notifications given less than 24 hour prior to appointment time will result in a cancellation fee in the following amounts.
Appointments that are scheduled for 30+ minutes will be charged $75.
Appointments that are schedule for less than 30 minutes (these include follow up appointments) will be charged $50.
We do not accept CareCredit for appointment fees. Appointment fees are subject to change per management’s discretion. In the event that a patient has a history of two or more no-shows or cancellations, patient may be subject to pay full service price to schedule per management’s discretion.
Late Policy: We ask that all clients arrive 10 minutes prior to their appointment time to complete paperwork and get checked in so that your treatment can begin on time. If you are 10 minutes late to your appointment we will charge the appropriate fee amount.
Payments: Payments must be made in full at the time services are rendered. We accept Cash, All Major Credit Cards, Checks with valid ID, and valid Gift Cards. We also accept Care Credit patient financing for patients who wish to finance their purchases. A returned check fee of $35 will be charged for any returned checks.
Expiration: All service purchases expire 12 months after the date of purchase and are non-refundable and non-transferrable.
Refunds: All sales are final. This includes purchases of products and services as well as appointment deposits. If you no longer wish to use your appointment deposit towards the intended treatment, it will become a credit, good for 12 months from the date of purchase, for use towards other products or services we offer.
As a courtesy, when time allows, we make reminder calls for appointments. If you do not receive a reminder call or message, the above Policy will remain in effect. We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our Office. You may contact Almond Aesthetic Medicine 24 hours a day, 7 days a week. Please leave a message and we will get back to you at regular business hours Monday through Friday, 8 am to 5pm.
Almond Aesthetic Medicine (541) 887 8229